FAQs

Salem Five Direct is an online division of Salem Five Bank, an innovative bank located in Salem, MA with over 150 years of banking experience. You will find unique bank product offerings developed exclusively for clients seeking to conduct business on the internet.

Yes, click here  to pick up where you left off.

You can access the Status Center by clicking here.

Select the ‘Reset your Current Password’ link or, if you are not sure that you set one up, click the ‘If you never set up a password, Click Here’ link.

Yes, you will see the option to add a single beneficiary at the bottom of the first page of the application. Multiple beneficiaries or contingent/secondary beneficiaries are not permitted.

Yes, you will see the option to add a joint owner at the bottom of the first page of the application. At the time of the application you can only add one joint owner. However, after the account is approved and open, please log into Online Banking and send us a secure message for steps to add an additional joint account holder.

When you click the link to review the disclosure(s), it will open in a new tab.  Once you have read and reviewed the information, close the tab and you will be back at the Review Disclosures page of the application.  Please note that you must open and review each disclosure listed in order to check off the ‘I/We Agree’ box.

You may fund the account electronically via ACH transfer, or you may send us a check by mail.  If you are a current customer, you can also transfer from an existing account.

Once your application has been approved and your account fully opened, you will receive a secured email with enrollment instructions.