FAQs

Salem Five Direct is an online division of Salem Five Bank, an innovative bank located in Salem, MA with over 150 years of banking experience. You will find unique bank product offerings developed exclusively for clients seeking to conduct business on the internet.

Yes, click here  to pick up where you left off.

You can access the Application Status Center by clicking here.

Select the ‘Reset your Current Password’ link or, if you are not sure that you set one up, click the ‘If you never set up a password, Click Here’ link.

Yes, you are permitted to add up to 4 beneficiaries (individuals) per deposit account. To submit a request to add an additional beneficiary(ies) for an existing account, log into Online Banking and send us a secure message.

Yes, you will see the option to add a joint owner at the bottom of the ‘Personal Information’ page of the application. To submit a request to add an additional joint account holder for an existing account, log into Online Banking and send us a secure message.

When you click the link to review each disclosure, it will open in a new tab. Once you have read the information, close the tab and you’ll be back at the ‘Review Disclosures’ page of the application.

You may make your initial funding deposit via Debit/Credit Card (up to $100), ACH transfer from another financial institution or by mailing in a check. If you are an existing Salem Five customer, you can transfer funds from an existing account.

Once your application has been approved and the account opened, you can self-enroll for Online Banking here.