FAQs

• What is Salem Five Direct?

  Salem Five Direct is an online division of Salem Five Bank, an innovative bank located in Salem, MA with over 150 years of banking experience. You will find unique bank product offerings developed exclusively for clients seeking to conduct business on the internet.

• If I start an application and need to log out or get timed out, can I go back to it?

  Yes, click here  to pick up where you left off.

• How do I get to the Status Center?

  You can access the Status Center by clicking here.

• What do I do if I can’t remember my Application Status Center password?

  Select the ‘Reset your Current Password’ link or, if you are not sure that you set one up, click the ‘If you never set up a password, Click Here’ link.

• Can I add a beneficiary when applying?

  Yes, you will see the option to add a joint owner or a beneficiary at the bottom of the first page of the application.  At the time of the application, you can only add one joint account holder and one beneficiary.  However, after the account is approved and opened, please call us to add additional owners.

• How do I return to the application after reviewing the disclosures?

  When you click the link to review the disclosure(s), it will open in a new tab.  Once you have read and reviewed the information, close the tab and you will be back at the Review Disclosures page of the application.  Please note that you must open and review each disclosure listed in order to check off the ‘I/We Agree’ box.

• What are my options for funding the account?

  You may fund the account electronically via ACH transfer, or you may send us a check by mail.  If you are a current customer, you can also transfer from an existing account.

• How do I enroll in Online Banking?

  Once your application has been approved and your account fully opened, you will receive a secured email with enrollment instructions.